Delete your Neighbored account

Effective Date: November 11, 2026
Last Updated: November 13, 2026

You can delete your Neighbored account at any time. This page explains how, and what happens to your information afterward. It is the web resource required for account-deletion requests, including for people who no longer have the app installed.

Deleting the Neighbored app from your device does not delete your account. Please use one of the methods below.

Delete your account in the app

The fastest way is to use the in-app deletion flow:

Open the Neighbored app and sign in to the account you want to delete.
Go to your profile or account settings.
Choose Delete account (or the equivalent control) and follow the prompts to confirm.

Once you confirm, we will begin deleting or de-identifying personal information associated with that account, subject to the limited retention described below.

Request deletion by email

If you cannot use the in-app flow — for example, if you have uninstalled the app — email support@getneighbored.com from the email address registered to your Neighbored account.

Please include:

The subject line Account deletion request
The name and email address on the account
A clear request to delete your Neighbored account

We will verify that the request comes from the account holder before we delete the account. We may ask you for additional information if we cannot match the request to an account. We will not require you to reinstall the app solely to submit a deletion request.

What is deleted

When you delete your account, we will delete or de-identify personal information associated with that account. That typically includes your profile and sign-in information, device and push tokens tied to the account, and other personal data we do not have a legitimate business or legal need to keep.

What may be retained

We may retain certain information for a legitimate business or legal purpose, as described in our Privacy Policy, including:

Payment, payout, refund, and tax records
Records of completed or disputed help requests
Fraud-prevention and security logs
Information we must keep to resolve disputes or comply with law
Residual copies in backups for a limited period until those backups are rotated

Content you shared with another user — for example, chat messages in their inbox, reviews, or completion photos tied to a help request history the other party still has a right to see — may remain visible to that user or in our records as described in the Privacy Policy.

Deletion does not excuse amounts already owed, and it does not automatically cancel pending payment or dispute processes already underway.

Questions

If you have questions about account deletion or your information, contact support@getneighbored.com.

NeighborFavor Inc., an Ohio corporation
10409 Linnet Ave, Cleveland, OH 44111