Terms and Conditions

Neighbored
Operated by NeighborFavor Inc., an Ohio corporation

Draft — not legal advice. This document is a working draft prepared so NeighborFavor Inc. can submit the Neighbored app to the App Store and Google Play. It is not a substitute for advice from a qualified attorney licensed in Ohio or in other relevant jurisdictions. Have a lawyer review and approve these Terms before you publish them or require users to accept them.

Effective Date: November 11, 2026

Last Updated: November 13, 2026

Version: 2026.11.13-1

These Terms and Conditions (the “Terms”) are a legally binding agreement between you and NeighborFavor Inc., an Ohio corporation (“NeighborFavor Inc.,” “we,” “us,” or “our”) and govern your access to and use of the Neighbored mobile applications for iOS and Android, our related backend services, any admin or web properties we operate at https://getneighbored.com, and any other services that link to these Terms (collectively, the “Services”).

By creating an account, clicking to accept or checking a box to agree, or using the Services, you agree to these Terms, to our Community Standards, and to our Privacy Policy. If you do not agree, do not use the Services. Before you post a help request or accept a help request for the first time, you must also complete the affirmative acceptance described in Section 2.4.

1. The Services

Neighbored is a technology platform, operated by NeighborFavor Inc., that helps neighbors arrange paid help requests. Requesters may post a help request and offer payment. Helpers (also called “Finders”) may browse or map nearby help requests, accept or reject them, complete them (including with photo proof), and receive payouts. The Services may also include in-app chat, optional voice calls, push notifications, help request history, repeat-request tools, two-way reviews, Google or Apple sign-in, and an account-deletion feature.

Shop tokens (coming soon): when partner shops join, you may earn shop tokens you can use for discounts at participating local shops. Tokens have no cash value and cannot be sold or exchanged for money. Shop tokens are not a substitute for the cash (U.S. dollar) payments and Helper payouts described in Section 5, and are not required to use the Services. Additional terms are in Section 5.7.

1.1 Marketplace-only role

Neighbored is a marketplace platform that connects neighbors. NeighborFavor Inc. is not a party to any agreement between users. We do not employ Helpers. We do not perform help requests. We do not supervise, direct, or control how any help is requested, offered, or performed. We are not a transportation carrier, employment agency, staffing firm, home-services company, or insurer.

The agreement to perform a particular help request is solely between the Requester and the Helper. We provide software, listings, messaging, and payment-facilitation tools only. We do not guarantee the quality, safety, legality, or outcome of any help request, or the identity, trustworthiness, skill, license, insurance, availability, or conduct of any user. You agree that, to the fullest extent permitted by law, NeighborFavor Inc. has no responsibility for the acts, omissions, statements, or work of any user.

2. Eligibility and accounts

2.1 Age and authority

You must be at least 18 years old and able to form a binding contract to use the Services. The Services are not directed to children under 13, and users under 18 are not permitted. Help requests are for help between adults only: both the Requester and the Helper must be 18 or older. If you use the Services on behalf of a company or other entity, you represent that you have authority to bind that entity, and “you” includes that entity.

2.2 Account registration

You agree to provide accurate, current, and complete information and to keep it updated. You may register with an email and password or through Google or Apple sign-in. You are responsible for all activity under your account and for keeping your credentials confidential. Notify us promptly at support@getneighbored.com if you suspect unauthorized access.

We may refuse, suspend, or close accounts, or limit features, if we reasonably believe you have violated these Terms, posed a safety or fraud risk, failed verification, or created a risk to other users or to NeighborFavor Inc.

2.3 Account deletion

You may delete your account using the in-app account-deletion feature, by following the instructions at https://getneighbored.com/account-deletion, or by contacting support@getneighbored.com. Deletion does not excuse amounts you already owe, and we may retain records as described in the Privacy Policy (for example, payment, tax, dispute, and fraud-prevention records). Unused shop tokens, if any, are forfeited on account deletion, as described in Section 5.7. Tokens have no cash value and cannot be sold or exchanged for money. Deleting the app from your device does not delete your account.

2.4 Affirmative acceptance before you post or accept (clickwrap)

Before you post your first help request or accept your first help request, you must affirmatively accept these Terms — including the Community Standards incorporated in Section 8.4, the arbitration agreement and class-action and jury waivers in Section 19, the assumption of risk in Section 7, the indemnification in Section 15, the limitation of liability in Section 16, and the release in Section 17 — by checking an unchecked box that states you agree to the Terms and the Community Standards, including the arbitration and liability waiver (or by an equivalent clear in-app action). The box will not be pre-checked. Creating an account, browsing the Services, or using the Services without that acceptance is not a substitute for it if you post or accept a help request.

We will record the time of your acceptance and the version of the Terms you accepted. If we make a material change to these Terms, we may require you to accept the updated Terms in the same way before you may post or accept another help request. If you do not accept, you may not post or accept help requests, and you must stop using the Services; you may delete your account as described in Section 2.3.

3. Helpers are independent contractors — not employees

If you use the Services as a Helper:

You are an independent contractor, not an employee, partner, joint venturer, or agent of NeighborFavor Inc. or of any Requester (except to the limited extent a Requester engages you directly to perform a specific help request).
Nothing in these Terms creates an employment, franchise, or joint-employment relationship.
You are not entitled to unemployment insurance, workers’ compensation, health insurance, paid leave, overtime, minimum-wage coverage as an employee, or any other employee benefit from NeighborFavor Inc.
You are solely responsible for your own tools, transportation (meaning your own travel to a job, not providing rides to others), equipment, expenses, insurance, licenses, permits, and compliance with all laws and regulations that apply to your work.
You are solely responsible for all taxes on amounts you receive, including income, self-employment, and similar taxes, and for any required tax registrations. We or our payment processor may collect tax-identification information and file information returns (such as IRS Form 1099) when legally required.
You control whether and when to offer your services, which help requests to accept or reject, and how to perform an accepted help request, subject to the Requester’s description, applicable law, and these Terms. NeighborFavor Inc. does not supervise, direct, or control your work.
You may perform services for others, including our competitors, and you have no obligation to accept any particular help request.

Requesters acknowledge that Helpers are independent contractors, not our employees or agents, and that NeighborFavor Inc. does not supervise, direct, or control how a Helper performs a help request. Requesters are responsible for their own decisions about whom to invite into their home or onto their property and what work to request.

This Section is a core part of the parties’ bargain. If a court or agency recharacterizes a Helper as an employee of NeighborFavor Inc., the remaining Terms still apply to the maximum extent permitted by law, and the Helper agrees that any employment-related claims are subject to Section 19 (dispute resolution).

4. Posting, accepting, and completing help requests

4.1 Requesters

When you post a help request, you represent that the description is accurate and lawful, that you have the right to grant access to any location involved, and that you will pay the amounts presented to you at checkout, including the price, the service fee described in Section 5, and any taxes or other amounts we are required to collect. You are responsible for providing clear instructions and a safe, lawful environment for the Helper.

You may edit, cancel, confirm, dispute, or repost a help request only through the features and rules available in the Services, and subject to Section 6.

4.2 Helpers

When you accept a help request, you agree to perform it diligently, lawfully, and substantially as described, to communicate promptly, and to submit any required photo proof and completion description honestly. You may reject help requests you do not wish to perform. Do not accept work you are not competent, licensed, or legally allowed to perform.

4.3 Location and access

Some features use precise or approximate location and a map. You are responsible for the addresses and pins you provide. Requesters should not share unnecessary entry codes or sensitive access information. Helpers may enter private property only with the Requester’s authorization and only as needed to perform the help request.

4.4 Photo proof, chat, and calls

Completion photos and descriptions may be reviewed by the other party and by us for payment, dispute, safety, and enforcement purposes. In-app chat and optional voice calls (which may be provided by Agora) are provided to coordinate help requests. You agree not to use chat or calls to harass, defraud, or arrange prohibited activity, and not to try to circumvent payments or fees (see Section 5.5). We do not routinely record voice calls; if we ever enable recording, we will disclose it and obtain any required consent.

4.5 Reviews

After a help request, both parties may be able to leave a review. Reviews must be honest and may not contain unlawful, defamatory, or personal information of third parties. We may remove reviews that violate these Terms, but we are not obligated to mediate every disagreement about a review. We do not endorse any review.

5. Fees, payments, payouts, and taxes

5.1 Payment processor

All payments are processed by Stripe, including Stripe Connect for Helper payouts. By using payment features, you agree to Stripe’s applicable terms, including the Stripe Connected Account Agreement where you receive payouts, and you authorize us and Stripe to charge, hold, transfer, refund, and otherwise process amounts as described in these Terms and in the app. You must provide accurate identity, bank, and tax information when required. We do not store full payment-card numbers.

NeighborFavor Inc. uses a Stripe account created specifically for the Neighbored marketplace. Your payment relationship for Neighbored is with us and Stripe, not with any other product or platform we or our affiliates may operate.

5.2 Charges when a help request is posted; service fee

When a Requester posts a help request (or at another point clearly shown in the app), the Requester authorizes a charge for:

the price; plus
a service fee equal to 3.5% of the price; plus
any taxes or other amounts we are required to collect and that are disclosed to you.

The service fee is shown as a separate line at checkout, before you confirm payment. It applies to every booking, regardless of payment method. The service fee covers payment processing and operation of the Neighbored platform. It is a Neighbored service fee; it is not a credit-card surcharge and is not a Stripe fee.

Example. If the price is $40.00, the 3.5% service fee is $1.40, and the Requester pays $41.40. Of that $40.00 price, NeighborFavor Inc. keeps a 10% platform fee of $4.00 and the Helper receives $36.00 via Stripe Connect, as described in Section 5.3.

We may change our fees for future help requests, but we will not retroactively change a fee already accepted for a particular help request, except as required to correct an obvious error or to comply with law. If a charge cannot be collected, we may cancel the help request and suspend posting privileges until the payment method is updated.

5.3 Helper payouts; platform fee

NeighborFavor Inc. keeps a platform fee of 10% of the price. After a help request is marked complete in accordance with the Services (including required photo proof) and any confirmation or dispute window has expired, we will instruct Stripe Connect to pay the Helper the price minus 10% (that is, 90% of the price), subject to any adjustments, offsets, or reserves permitted by these Terms or by a dispute determination under Section 6. Using the example in Section 5.2, on a $40.00 help request the Helper receives $36.00.

Payout timing depends on Stripe, banking networks, identity verification, and any holds we reasonably apply for fraud, disputes, or compliance.

We may delay, withhold, reverse, or offset payouts if we reasonably believe there is a violation of these Terms, a dispute, a chargeback, fraud, incomplete or falsified proof, a legal or Stripe requirement, or a risk of loss. If a payment is reversed after payout, the Helper agrees that we or Stripe may recover the amount from future payouts or by other lawful means.

5.4 Payment history

Requesters may view their payment history in the app. Helpers may view earnings and payout status. Official records of charges and transfers also appear in your Stripe or bank records.

5.5 No payment circumvention

You agree not to circumvent the Services’ payment flows — including by taking a help request off-platform to avoid fees, soliciting cash or third-party payments for a help request first arranged on Neighbored, or manipulating prices or proof of completion. A material breach of this Section may result in account suspension, forfeiture of unpaid earnings to the extent permitted by law, and liability for avoided fees and our costs of collection.

5.6 Taxes

You are responsible for determining and paying any taxes that apply to your use of the Services or to amounts you receive. Requesters may see tax-inclusive or tax-additional amounts if we are required to collect tax. Helpers are independent contractors responsible for their own tax obligations. We do not provide tax advice.

5.7 Shop tokens (coming soon)

Shop tokens are not a substitute for the U.S. dollar payments and Helper payouts described in this Section 5, which are processed by Stripe. Help requests are posted and paid in U.S. dollars. Shop tokens are not required to use the Services.

We may modify, suspend, or end this rewards program, including eligibility and how tokens may be used, at any time. Unused shop tokens are forfeited if you delete your account. We may reverse, freeze, or take back shop tokens credited in connection with fraud, a violation of these Terms, a refunded or charged-back help request, or a similar case. Tokens have no cash value and cannot be sold or exchanged for money.

Additional terms may apply if and when those features are offered.

6. Cancellations, disputes, and refunds

6.1 Cancellations

Cancellation rules and any cancellation fees or partial refunds will be shown in the app or in a posted policy. Unless a more specific in-app rule applies:

If a Requester cancels before a Helper has accepted the help request, the Requester will generally receive a refund of the price and the service fee, except that we may retain any portion of the service fee needed to cover non-recoverable payment-processing costs we have already incurred. The 10% platform fee is not kept on that help request, because the Helper is not paid.
If a Requester or Helper cancels after acceptance, we may, in our reasonable discretion, refund the Requester in whole or in part, pay the Helper in whole or in part for time or costs reasonably incurred, charge a cancellation fee, or decline a refund if cancellation is abusive or too late for the other party to be made whole. Service and platform fees on any such refund or payout are handled as described below.
If we cancel a help request because of a technical error, a failed payment, a safety or legal issue, or a Terms violation, we will determine in good faith whether a refund, a partial payment, or no payment is appropriate, and will apply the same fee rules.

How the service fee and platform fee are handled on cancellations, refunds, and disputes. These rules apply to refunds under this Section 6, including disputes in Section 6.2 and payment reversals in Section 6.3, unless a more specific in-app rule or a legally required adjustment says otherwise:

The service fee is refunded if, and to the extent, the price is refunded to the Requester, except that we may retain any portion of the service fee needed to cover non-recoverable payment-processing costs we have already incurred. If we refund only part of the price, we will generally refund the service fee in the same proportion, subject to that same exception. If the price is not refunded, the service fee is not refunded.
The 10% platform fee is kept only on the portion of the price that is actually paid out to the Helper (the Helper receives 90% of that portion). If a help request is fully refunded and the Helper receives no payout, we do not keep a platform fee on that help request. If the Helper receives a partial payout, we keep 10% of the portion of the price that is paid out, and the Helper receives 90% of that portion. If a payout is later reversed or recovered after a dispute, chargeback, or Terms violation, the associated platform fee may be reversed or adjusted as well.

6.2 Disputes between users

If you disagree about whether a help request was completed as described, use the in-app dispute or support tools promptly and provide evidence (including photos, chat, and a written explanation). We may review the dispute and, without obligation to conduct a formal hearing, make a reasonable determination regarding refunds, payouts, or release of funds. Our determination of how to allocate funds for a particular help request is final as between you and us, except as required by law or by a card network, Stripe, or a payment-method issuer.

We are not a court or arbitrator of personal injury, property-damage, or other claims between users, except to the limited extent we decide how to handle funds we still control. Those claims remain between the users, subject to Section 19 where it applies to claims against NeighborFavor Inc.

6.3 Refunds, chargebacks, and payment-network disputes

Refunds, when issued, are returned to the original payment method when practicable and may take several business days. If you initiate a chargeback or payment-network dispute, we and Stripe may share information about the help request, these Terms, and your account to respond. Excessive or abusive chargebacks may result in account suspension. You agree not to file a chargeback for a charge you authorized that was processed in accordance with these Terms; please contact support@getneighbored.com first.

6.4 Admin review

Our operations or admin team may review users, help requests, and a payment queue, and may approve, reject, pause, or reverse pay or refund actions consistent with these Terms, Stripe’s rules, and law.

7. Assumption of risk; safety; insurance; and verifications

7.1 Assumption of risk

Help requests may involve meeting people you do not know, inviting people into your home or onto your property, entering someone else’s home or property, physical work, or handling items. You use the Services, interact with other users, invite other users into your home or onto your property, and perform or receive help, entirely at your own risk.

To the fullest extent permitted by law, you knowingly and voluntarily assume all risks arising from those activities, including the risk of personal injury, death, property damage, theft, illness, and unsatisfactory or incomplete work. NeighborFavor Inc. does not supervise, direct, or control those interactions and is not responsible for them, except to the extent a non-waivable law says otherwise.

7.2 Safety

Without limiting Section 16:

We do not inspect locations, tools, or vehicles, and we do not guarantee that a help request is safe, legal, or suitable.
You should use common-sense precautions (for example, meet in public when appropriate, tell a friend where you are, do not share unnecessary personal information, and decline work that feels unsafe).
You should not use the Services for emergencies. If you are in danger, contact local emergency services (in the United States, 911).
NeighborFavor Inc. is not responsible for the acts or omissions of Requesters, Helpers, or other third parties, including theft, property damage, personal injury, death, defamation, or unsatisfactory work, except to the extent a non-waivable statute says otherwise.

If you become aware of a safety issue, report it to support@getneighbored.com and, if appropriate, to law enforcement.

7.3 Your insurance

You are solely responsible for obtaining and maintaining any insurance appropriate to your use of the Services, including, where appropriate, automobile, renter’s, homeowner’s, or liability coverage. NeighborFavor Inc. does not provide insurance to users and does not guarantee that any user is insured. The Services are not an insurance policy. If you do not carry insurance, you still bear the risks described in this Section.

7.4 Background checks and verifications are not guarantees

Every Helper must pass a Checkr background check before their first job. Neighbors who only post help requests are not required to complete a background check. We use Checkr, a consumer reporting agency, to run the check, with the Helper’s consent. Helpers must complete a new check each year to keep accepting help requests. Before we run a check, the Helper will receive a Fair Credit Reporting Act (FCRA) disclosure and must give written consent, as described in the Community Standards.

A background check is not a guarantee or warranty of any user’s identity, character, criminal history, skills, license, insurance, or future conduct. We also do not guarantee that we perform identity verification beyond what Stripe, Checkr, or sign-in partners may perform, or that we perform reference checks or skills tests. You still use the Services and interact with other users at your own risk, and you remain responsible for your own decisions about whom to deal with.

8. Prohibited and high-risk help; prohibited conduct

You may not post, accept, perform, or use the Services in connection with any help request or activity that is unlawful, that is listed below, or that we reasonably determine is inappropriate for the platform.

8.1 Prohibited and high-risk help

The following are prohibited on the Services. This list is not exhaustive:

Any illegal activity, or activity that would induce another person to break the law
Rides, pickups, or transportation of people. Neighbored is not a transportation carrier or rideshare service. You may not use the Services to offer or request a ride, a pickup, a delivery of a person, or any other transportation of people, including children or unaccompanied minors. This does not prohibit a Helper from traveling on their own to a job location. We will remove help requests and Helpers that violate this rule, and we may remove the related accounts.
Childcare, child transport, and any help involving minors. Neighbored is for help between adults only. Both the Requester and the Helper must be 18 or older. You may not use the Services to offer or request babysitting or other care for children or minors, transport of a child or unaccompanied minor, or any other help that involves a minor (a person under 18). Any sexual or exploitative content involving a minor will be reported as required by law. We will remove help requests and Helpers that violate this rule, and we may remove the related accounts.
Eldercare and similar care work without every license, certification, and legally required background check that applies to that work. A Neighbored Helper background check does not satisfy those professional or legally required checks. Even if you believe the requirements are met, you bear full responsibility as described in Section 8.3.
Licensed trades, including electrical, plumbing, gas, or roofing work, and any other work that requires a professional license, permit, or bond
Work at heights, including roof work, tree climbing, and unsecured work on a ladder at a dangerous height
Weapons: firearms, ammunition, explosives, or other weapons, or help requests whose primary purpose is to evade weapons laws
Alcohol or drugs: a help request whose purpose is the sale, purchase, delivery, or serving of alcoholic beverages; or the sale, purchase, delivery, or possession of controlled substances, illegal drugs, or drug paraphernalia
Sexual services, pornography, or sexually exploitative activity of any kind
Human trafficking, labor exploitation, or harboring a person against their will
Violence, assault, threats, stalking, harassment, doxxing, or unconsented surveillance or tracking of a third party
Theft, fencing stolen property, fraud, identity theft, phishing, or money laundering
Unauthorized access to computers, accounts, or locked property; “hacking”; or bypassing security
Professional services you are not licensed, bonded, or insured to perform where a license is required (including legal, medical, tax, or real-estate work)
Hazardous materials, biohazards, or unreasonably dangerous work
Animal cruelty, or wildlife or environmental violations
Academic cheating, exam impersonation, or falsifying official documents
Moving, storing, or disposing of items you do not have the right to handle
Requesting or performing work that would trespass or violate a lease, HOA rule, or property right

8.2 Other prohibited conduct

You also may not:

Discriminate, or post a help request that requests a Helper or Requester on a legally protected basis, in a way that violates applicable civil-rights laws
Circumvent payments or fees, manipulate reviews, create fake accounts, or use bots or scrapers other than as allowed by a published API
Upload malware, or interfere with the operation or security of the Services
Infringe intellectual-property, publicity, or privacy rights
Engage in any other activity we reasonably determine poses an unacceptable legal, safety, or reputational risk

We may remove listings, cancel help requests, freeze funds we still control, ban accounts, and report activity to law enforcement or to Stripe. We are not obligated to monitor all user content, but we may do so. Our failure to remove or stop a prohibited activity does not waive this Section, does not mean we approve the activity, and does not make NeighborFavor Inc. responsible for it.

8.3 If you engage in prohibited or high-risk help anyway

If you post, accept, perform, or receive help that is prohibited or high-risk under this Section, you do so at your own risk and you bear full responsibility for that activity, including any injury, death, property damage, regulatory violation, fine, or other loss. NeighborFavor Inc. is not a party to that activity and, to the fullest extent permitted by law, has no liability for it. You must indemnify us as described in Section 15.

8.4 Community Standards

Your use of the Services is also governed by our Community Standards, available at https://getneighbored.com/community, which are incorporated into these Terms by reference. The Community Standards describe what we expect of users, our zero-tolerance policy, how we enforce other violations, and how to report a concern.

We may immediately and permanently remove your account, without prior warning, for a zero-tolerance violation as described in the Community Standards. We may report that activity to law enforcement and may preserve records as required or permitted by law. For other violations, we may warn you, temporarily suspend your account, or permanently remove it, and we may skip steps based on severity. We may also reverse, freeze, or take back shop tokens earned through abuse, as described in Section 5.7 and in the Community Standards. Tokens have no cash value and cannot be sold or exchanged for money.

If there is a conflict between the Community Standards and these Terms, these Terms control.

9. User content and license

You retain ownership of content you submit (such as profile information, help request descriptions, photos, chat, and reviews) (“User Content”). You grant NeighborFavor Inc. a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to host, store, reproduce, display, adapt, and otherwise use that User Content solely to operate, improve, secure, promote, and provide the Services, to resolve disputes, and to comply with law. This license lasts for as long as the content is on the Services and for a reasonable period afterward for backups, legal, and residual operation (for example, a review that remains on another user’s history).

You represent that you have all rights needed to submit User Content and that it does not violate law or these Terms. We may remove User Content at any time.

The Services, including software, design, trademarks, and documentation, are owned by us or our licensors and are protected by law. Except for the limited right to use the Services as permitted in these Terms, we reserve all rights. You may not copy, reverse engineer, or create derivative works from the Services except as permitted by mandatory law.

10. Third-party services

The Services rely on third parties, including Stripe, Google (including Firebase and Google Sign-In), Apple (including Sign in with Apple and app distribution), Agora, email delivery providers, and hosting or database providers. Their terms and privacy policies apply to their services. We are not responsible for third-party outages, changes, or decisions (for example, a declined card, a failed KYC check, or an app-store action), except as a non-waivable law requires.

If you download the app from the Apple App Store or Google Play, you also agree to the applicable store’s terms. Apple and Google are not parties to these Terms and have no obligation to provide maintenance or support for the app. To the extent these Terms provide a warranty disclaimer and liability limitation, they apply to Apple and Google as third-party beneficiaries of this Section with respect to their role as the app distributor, to the extent required by their standard developer terms. Questions about the app should be directed to us at support@getneighbored.com, not to Apple or Google.

11. Privacy

Our Privacy Policy describes how we collect, use, and share personal information, including location data, photos, chat, call metadata, payment data, and account-deletion practices. By using the Services, you consent to that collection and use as described in the Privacy Policy and as required to provide a help request you request or accept (for example, sharing a help request location with a Helper).

12. Push notifications and communications

You agree that we may send you transactional emails, push notifications, and other service messages related to your account and help requests. You can control push notifications in your device or in-app settings. You may not opt out of certain messages that are necessary to provide the Services (for example, payment and security notices) while you maintain an account.

13. Suspension, termination, and changes to the Services

You may stop using the Services at any time and may delete your account as described in Section 2.3. We may modify, suspend, or discontinue all or part of the Services, or suspend or terminate your access, at any time, including if you violate these Terms or the Community Standards, if required by law or a provider, or if we stop offering the Services in your area. Upon termination, your license to use the Services ends. Provisions that by their nature should survive will survive, including those listed in Section 21.3.

We may update these Terms from time to time. We will post the updated Terms at https://getneighbored.com/terms and update the “Last Updated” date and the version identifier. If a change is material, we will provide additional notice as required by law (for example, in the app or by email) and may require you to accept the updated Terms as described in Section 2.4 before you may post or accept a help request. If you continue to use the Services after the effective date of a non-material change, you accept the revised Terms. If you do not agree, you must stop using the Services and delete your account.

14. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET ENJOYMENT, AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

TO THE FULLEST EXTENT PERMITTED BY LAW, WE DO NOT WARRANT: THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT HELP REQUESTS WILL BE POSTED, ACCEPTED, OR COMPLETED, OR COMPLETED TO ANY STANDARD; THAT ANY USER’S IDENTITY, BACKGROUND, LICENSE, INSURANCE, SKILL, OR CONDUCT IS ACCURATE, LAWFUL, OR SAFE; THAT ANY HELP IS OF A PARTICULAR QUALITY, SAFETY, OR LEGALITY; THAT LISTINGS, MAPS, PAYMENTS, MESSAGES, OR NOTIFICATIONS WILL BE ACCURATE OR TIMELY; OR THAT ANY PARTICULAR RESULT WILL BE ACHIEVED. YOU OBTAIN ACCESS TO OTHER USERS AND TO HELP THROUGH THE SERVICES AT YOUR OWN RISK.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU. IN THOSE JURISDICTIONS, WARRANTIES ARE DISCLAIMED AND LIMITED TO THE FULLEST EXTENT AND THE MINIMUM DURATION PERMITTED BY LAW.

15. Indemnification

To the fullest extent permitted by law, you will indemnify, defend (including paying defense costs and reasonable attorneys’ fees), and hold harmless NeighborFavor Inc., an Ohio corporation, and its officers, directors, employees, agents, and affiliates (the “Indemnified Parties”) from and against any claims, demands, actions, damages, losses, liabilities, judgments, costs, and expenses (including reasonable attorneys’ fees and investigation, settlement, and court costs) arising out of or related to: (a) any help you request, offer, perform, or receive, including help that is prohibited or high-risk under Section 8; (b) your conduct, including your acts and omissions; (c) your User Content; (d) your interaction with other users, including any personal injury, death, or property damage you cause; (e) your violation of these Terms, of law, or of a third party’s rights; or (f) taxes or assessments associated with amounts you pay or receive.

We may assume exclusive defense and control of any matter subject to indemnification, at your expense, and you will cooperate with us. You may not settle any claim that imposes an obligation on, or admits fault by, an Indemnified Party without our prior written consent. This Section does not require you to indemnify an Indemnified Party for that party’s own gross negligence or willful misconduct to the extent such indemnification is unenforceable, or for liability that cannot be indemnified under applicable law.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEIGHBORFAVOR INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS, OR FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING FROM INTERACTIONS BETWEEN USERS OR FROM ANY HELP REQUEST, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER THEORY, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

TO THE FULLEST EXTENT PERMITTED BY LAW, THE TOTAL LIABILITY OF NEIGHBORFAVOR INC. AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND AFFILIATES FOR ANY CLAIM ARISING OUT OF OR RELATING TO THE SERVICES, THESE TERMS, OR ANY HELP REQUEST WILL NOT EXCEED THE GREATER OF: (A) THE TOTAL FEES NEIGHBORFAVOR INC. ACTUALLY RECEIVED FROM YOU IN CONNECTION WITH THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE CLAIM AROSE (MEANING THE SERVICE FEES AND PLATFORM FEES WE RETAINED FROM YOUR TRANSACTIONS, AND EXCLUDING AMOUNTS PASSED THROUGH TO HELPERS AND AMOUNTS REFUNDED TO YOU), OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

THESE LIMITATIONS ARE A FUNDAMENTAL PART OF THE BARGAIN BETWEEN YOU AND US. SOME JURISDICTIONS DO NOT ALLOW CERTAIN LIMITATIONS, INCLUDING LIMITATIONS FOR GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR CONSUMER RIGHTS THAT CANNOT BE WAIVED (INCLUDING RIGHTS UNDER OHIO CONSUMER LAW, WHERE THEY APPLY). IN THOSE CASES, AND IN EVERY CASE, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR OUR OWN GROSS NEGLIGENCE OR WILLFUL MISCONDUCT WHERE SUCH A LIMITATION WOULD BE UNENFORCEABLE.

17. Release of claims against NeighborFavor Inc. for disputes between users

Because Neighbored is a marketplace platform and NeighborFavor Inc. is not a party to the help request between Requester and Helper, you agree that if you have a dispute with another user — including a dispute about help, payment, injury, property damage, or communications — you release NeighborFavor Inc. and its officers, directors, employees, agents, and affiliates from all claims, demands, and damages of every kind and nature, known and unknown, arising out of or related to that dispute, to the fullest extent permitted by law.

If you are a California resident, you waive California Civil Code Section 1542, which states: “A general release does not extend to claims that the creditor or releasing party does not know or suspect to exist in his or her favor at the time of executing the release and that, if known by him or her, would have materially affected his or her settlement with the debtor or released party.” You waive any similar law in your jurisdiction.

This release does not apply to claims that cannot be released as a matter of law, or to our own gross negligence or willful misconduct where such a waiver would be unenforceable.

18. Governing law

These Terms, and any dispute arising out of or relating to them or the Services, are governed by the laws of the State of Ohio, United States, without regard to its conflict-of-laws rules, and by applicable U.S. federal law. The Federal Arbitration Act governs the interpretation and enforcement of the arbitration agreement in Section 19. If a court or arbitrator decides that Ohio law cannot apply to a particular consumer-protection claim, that claim will be governed by the law of your state of residence, while the remainder of these Terms remain governed by Ohio law.

19. Dispute resolution and binding arbitration

Please read this Section carefully. It affects your legal rights, including your right to file a lawsuit in court and to participate in a class action, except as described below.

19.1 Informal resolution first

Before starting arbitration or a court case that is exempt from arbitration, you and NeighborFavor Inc. agree to try to resolve the dispute informally for 30 days. Send a written description of the dispute, your desired resolution, and your account contact information to support@getneighbored.com with the subject line “Dispute Notice.” We will send any notice to the email on your account. During this period, either party may offer to settle. This informal process is a condition precedent to arbitration.

19.2 Binding arbitration

If the dispute is not resolved informally, you and NeighborFavor Inc. agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Privacy Policy, the Services, or any help request arranged through the Services (a “Claim”), including the enforceability or scope of this Section, will be resolved by binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules (or, if you use the Services as a business rather than a consumer, under its Commercial Arbitration Rules), as modified by these Terms.

The arbitration will be conducted by a single arbitrator. The seat and place of arbitration will be Cuyahoga County, Ohio, unless the applicable AAA rules or the arbitrator require or allow a different location, or the parties agree otherwise. If the rules permit, you may request a remote or documents-only hearing. The language of the arbitration will be English.

The arbitrator may award any individual relief that a court could award, including public-injunctive relief to the extent permitted by AT&T Mobility LLC v. Concepcion and subsequent law, but may not award relief that would affect persons other than the individual parties except as required by law. Judgment on the award may be entered in any court of competent jurisdiction.

19.3 Exceptions

Either party may: (a) bring an individual action in small-claims court in Cuyahoga County, Ohio, or in the county of your U.S. residence, if the claim qualifies; (b) seek temporary or preliminary injunctive relief in court to protect intellectual-property or unauthorized-access rights pending arbitration; or (c) decline arbitration for a claim that must proceed in court under applicable law that cannot be waived. This arbitration agreement does not prevent you from bringing issues to the attention of federal, state, or local agencies.

19.4 Class-action and jury waiver

YOU AND NEIGHBORFAVOR INC. AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, except as otherwise required by law or as to public injunctive relief that cannot be waived. The arbitrator may not consolidate more than one person’s claims or preside over any form of class or representative proceeding unless both parties agree in writing. You and NeighborFavor Inc. waive any right to a jury trial to the maximum extent permitted by law.

If a court or arbitrator determines that the class waiver is unenforceable as to a particular claim, then that claim (and only that claim) may proceed in court, and the remainder of this Section still applies.

19.5 Opt out

You may opt out of this arbitration agreement by sending an email to support@getneighbored.com within 30 days of first accepting these Terms, with your name, account email, and a clear statement that you opt out of arbitration. If you opt out, Sections 18 and 20 still apply, and disputes will be resolved in the courts specified in Section 20. Opting out of arbitration does not affect any other provision of these Terms.

19.6 Fees and process

AAA rules will govern filing fees, except that if your claim is for an amount within the small-claims or consumer-rule thresholds and you cannot afford the fee, we will consider a reasonable request to cover the consumer filing fee. Each party bears its own attorneys’ fees unless the arbitrator awards them under applicable law or the AAA rules. If we make a material change to this arbitration Section in the future, we will provide notice, and you may reject that change by sending notice within 30 days, in which case the last version you accepted remains in effect.

19.7 Severability of this Section

If any part of this Section 19 is found unenforceable, the rest remains in effect, except as provided in Section 19.4 regarding class waiver.

19.8 Time limit on claims

To the fullest extent permitted by law, you and NeighborFavor Inc. agree that any Claim must be filed in arbitration, or in a court of competent jurisdiction if the Claim is exempt from arbitration, within one (1) year after the Claim accrued (that is, after you or we first knew, or reasonably should have known, of the facts giving rise to the Claim). If a Claim is not filed within that period, it is permanently barred. This Section does not shorten any period that applicable law says cannot be shortened, including any non-waivable consumer-protection period.

20. Venue for court proceedings

Subject to the arbitration agreement, exclusive jurisdiction and venue for any court action permitted under these Terms will lie in the state or federal courts located in Cuyahoga County, Ohio, and you and NeighborFavor Inc. consent to personal jurisdiction there, except that either party may seek to enforce an arbitration award or injunctive relief in any court of competent jurisdiction. If you are a consumer and applicable law gives you a right to sue in your home county, that right is not waived except as allowed by law.

21. Miscellaneous

21.1 Entire agreement

These Terms, together with the Privacy Policy, the Community Standards, and any in-app disclosures you accept (including fee displays at checkout and the clickwrap acceptance in Section 2.4), are the entire agreement between you and us concerning the Services and supersede prior agreements on that subject.

21.2 Severability

If any provision of these Terms is held unenforceable or invalid, it will be modified to the minimum extent necessary to make it enforceable and to reflect the parties’ intent. If modification is not possible, that provision will be severed. The remaining provisions will remain in full force and effect. If any part of Section 19 is held unenforceable, Sections 19.4 and 19.7 control as to that Section.

21.3 Survival

The following will survive termination of these Terms or of your account, along with any other provisions that by their nature should survive: Sections 3 (independent contractors), 5 (to the extent fees, payouts, taxes, or shop-token rules already apply), 6 (to the extent funds or disputes remain), 7 (assumption of risk, insurance, and verifications), 8.3 (responsibility for prohibited or high-risk help), 8.4 (Community Standards), 9 (license and ownership), 14 (disclaimer of warranties), 15 (indemnification), 16 (limitation of liability), 17 (release), 18 (governing law), 19 (dispute resolution, including arbitration, class and jury waivers, and the time limit on claims), 20 (venue), and this Section 21.

21.4 Assignment, waiver, notices, and other terms

You may not assign these Terms without our prior written consent. We may assign them in connection with a reorganization, merger, or sale of assets. Our failure to enforce a provision is not a waiver. There are no third-party beneficiaries except as expressly stated (including Apple and Google in Section 10, and our Indemnified Parties). Headings are for convenience only. “Including” means “including without limitation.” These Terms are written in English. If we provide a translation, the English version controls except where local law requires otherwise. Notices to you may be given by email, in-app message, or posting on https://getneighbored.com. Notices to us should be sent to support@getneighbored.com, and if a legal notice requires mail, to NeighborFavor Inc., an Ohio corporation, 10409 Linnet Ave, Cleveland, OH 44111.

22. Contact

NeighborFavor Inc., an Ohio corporation
Ohio Secretary of State entity no. 5672590 (effective August 12, 2026)
10409 Linnet Ave, Cleveland, OH 44111
Email: support@getneighbored.com
Website: https://getneighbored.com

This draft is for review and should not be published until placeholders are completed and counsel has approved it.