Community Standards

Neighbored
Operated by NeighborFavor Inc., an Ohio corporation

Draft — not legal advice. This document is a working draft prepared so NeighborFavor Inc. can submit the Neighbored app to the App Store and Google Play. It is not a substitute for advice from a qualified attorney licensed in Ohio or in other relevant jurisdictions. Have a lawyer review and approve these Community Standards before you publish them or require users to accept them.

Effective Date: November 11, 2026

Last Updated: November 13, 2026

Neighbored is a place for neighbors to ask for help and to offer it. These Community Standards explain how we expect people to treat each other on the app and on our related services.

These standards are part of our Terms and Conditions. By using Neighbored, you agree to both. If something in these standards conflicts with the Terms, the Terms control.

Help that is not allowed

Neighbored is for help between adults only. Both the person asking for help and the person lending a hand must be 18 or older.

You may not post or accept a help request for:

Babysitting or any other care for children or minors
Rides, pickups, or any transportation of people, including children or unaccompanied minors
Any other help that involves a minor (a person under 18)

We will remove help requests and helpers that break this rule, and we may remove the related accounts.

What we expect

Neighbored works when people treat each other the way they’d want to be treated on their own block.

Be respectful. Be kind and civil in profiles, messages, reviews, and in person.
Be honest. Describe help requests accurately. Be truthful about your skills, availability, and what you can do.
Show up on time. If you’re delayed or need to cancel, say so in the app as soon as you can.
Communicate in the app. Keep the conversation about a help request in Neighbored so both people have a record, and so we can help if something goes wrong.
Respect homes, property, and privacy. You’re a guest in someone’s space. Don’t go where you weren’t invited, don’t snoop, and don’t share private details you learn while helping.
Pay through the app. Pay and get paid in the app only. Don’t ask to take a payment off the app.
Rate fairly. Reviews should reflect the actual experience. Don’t pressure anyone for a rating, and don’t trade or fake reviews.

Zero-tolerance policy

Some conduct is never allowed. If you do any of the following, we will immediately and permanently remove your account. We will not give a warning first. We may report the activity to law enforcement, and we may keep records as required or permitted by law.

Zero-tolerance violations include:

Violence, threats, or weapons
Sexual harassment, sexual misconduct, or unwanted sexual contact
Any help involving minors, or any inappropriate contact with a minor
Hate speech or discrimination on a protected basis
Theft, fraud, or scams
Stalking, doxxing, or sharing someone’s address or personal information without a legitimate need
Being impaired by alcohol or drugs while helping
Creating a new account after your account has been removed

Background checks

Helpers must pass a Checkr background check before their first job. Neighbors who only post help requests verify their phone number and identification; they are not required to complete a background check.

We use Checkr, a consumer reporting agency, to run the check, with the helper’s consent. The check includes a criminal records search and a search of the national sex-offender registry. Helpers must complete a new check each year to keep accepting help requests.

Before we run a check, the helper will receive a Fair Credit Reporting Act (FCRA) disclosure in the app and must give written consent. If we may take an adverse action based on the report, the helper will receive a pre-adverse action notice, a copy of the report, and a chance to dispute or respond before we make a final decision, plus an adverse action notice if we proceed, as required by the FCRA and other applicable law.

During launch, Neighbored covers the check fee. Helpers who pass will have a “Background checked” badge on their profile.

A background check is not a guarantee or warranty of any user’s identity, character, criminal history, skills, license, insurance, or future conduct. You still use Neighbored and interact with other users at your own risk, and you remain responsible for your own decisions about whom to deal with, as described in our Terms.

Eligibility

We review results as follows. These criteria are a working draft, subject to legal review and to applicable federal, Ohio, and local law.

Automatically disqualifying (permanent): any sex-offender registry listing; any sexual offense; crimes against children, elders, or vulnerable adults; homicide, kidnapping, or other serious violent felonies.
Disqualifying within 7 years of conviction or release: other violent crimes (assault, robbery, domestic violence); burglary, theft, fraud, identity theft; weapons offenses; felony drug sale or distribution.
Generally not disqualifying: traffic tickets; minor misdemeanors older than 7 years; simple marijuana possession; arrests without a conviction (these are not considered); sealed or expunged records (these are not considered).
Everything else: We review the result individually, considering the nature of the offense, the time that has passed, and evidence of rehabilitation. Before a final decision, the helper receives a pre-adverse action notice, a copy of the report, and an opportunity to respond, as required by the FCRA and applicable law.

Other violations

For other problems, we generally use a ladder: a warning, then a temporary suspension, then permanent removal. We may skip steps when the conduct is serious.

Examples include:

No-shows, or repeatedly canceling late without a good reason
Asking to pay or be paid outside the app
Rude or abusive messages
Fake reviews, or trying to manipulate ratings
Abuse of shop tokens, including self-dealing
Misrepresenting your skills
Offering or requesting help that isn’t allowed, such as rides, pickups, childcare, child transport, or licensed trades

Shop tokens (coming soon): when partner shops join, you may earn shop tokens you can use for discounts at participating local shops. Tokens have no cash value and cannot be sold or exchanged for money. We may take back shop tokens earned through abuse, consistent with the rewards-program terms in our Terms.

Reporting and safety

If something feels wrong, please tell us.

Use Report and Block on every profile, help request, and chat.
If you are in danger or need emergency help, call 911 first, then report it to us when you can.
We review reports. We may pause an account while we look into a report.
We protect the identity of the person who reported, as much as we reasonably can.
Retaliation against someone for making a report is not allowed and can lead to removal.

You can also reach us at support@getneighbored.com.

Appeals

If we take action on your account, you may appeal by emailing support@getneighbored.com within 30 days. Please include your account email and a short explanation.

Removals under the zero-tolerance policy are generally final.

Relationship to the Terms

These Community Standards are incorporated into the Terms and Conditions. The Terms control if there is a conflict.

NeighborFavor Inc., an Ohio corporation
10409 Linnet Ave, Cleveland, OH 44111
Email: support@getneighbored.com
Website: https://getneighbored.com

This draft is for review and should not be published until counsel has approved it.