Privacy Policy

Neighbored
Operated by NeighborFavor Inc., an Ohio corporation

Draft — not legal advice. This document is a working draft prepared so NeighborFavor Inc. can submit the Neighbored app to the App Store and Google Play. It is not a substitute for advice from a qualified attorney licensed in the relevant jurisdictions. Have a lawyer review and approve this policy before you publish it, collect personal information under it, or submit it to Apple or Google.

Effective Date: November 11, 2026

Last Updated: November 13, 2026

This Privacy Policy explains how NeighborFavor Inc., an Ohio corporation (“NeighborFavor Inc.,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use the Neighbored mobile applications for iOS and Android, our related backend services, any admin or web properties we operate at https://getneighbored.com, and any other services that link to this Policy (collectively, the “Services”).

Neighbored is a neighbor-to-neighbor help marketplace operated by NeighborFavor Inc. Requesters can post paid help requests. Helpers (also called “Finders”) can find, accept, complete, and get paid for those help requests. The Services may include in-app chat, optional voice calls, maps and location features, photo proof of completion, reviews, push notifications, and payments processed by Stripe (including Stripe Connect for Helper payouts). Shop tokens (coming soon): when partner shops join, you may earn shop tokens you can use for discounts at participating local shops. Tokens have no cash value and cannot be sold or exchanged for money. More information is in Section 3.12.

If you do not agree with this Policy, do not use the Services. By creating an account or using the Services, you acknowledge this Policy. Our Terms and Conditions govern your use of the Services.

Contact for privacy requests: support@getneighbored.com

1. Who we are and how to reach us

The controller of personal information collected through the Services is:

NeighborFavor Inc., an Ohio corporation
Ohio Secretary of State entity no. 5672590 (effective August 12, 2026)
10409 Linnet Ave, Cleveland, OH 44111
Email: support@getneighbored.com
Website: https://getneighbored.com

2. Eligibility and children’s privacy

The Services are intended only for users who are 18 years of age or older. You may not create an account or use the Services if you are under 18.

We do not knowingly collect personal information from children under 13, and the Services are not directed to children under 13 (or under 16 in jurisdictions that set a higher age for parental consent). If we learn that we have collected personal information from a child under 13, we will delete it and close the associated account as soon as reasonably practicable. If you believe a child has provided us personal information, contact support@getneighbored.com.

3. Information we collect

We collect information in three main ways: (a) information you provide; (b) information collected automatically when you use the Services; and (c) information we receive from third parties (for example, Google, Apple, Stripe, Firebase, and Agora).

3.1 Account and profile information

When you sign up or edit your profile, we may collect:

• Name, email address, phone number, profile photo, and password or authentication credentials
• The role you use (Requester, Helper/Finder, or both)
• Helper setup information (for example, availability, service area, or profile details you choose to display)
• Account preferences and settings

You may also create or sign in with Google or Apple. If you do, we receive the information those providers share with us, which typically includes your name, email address, and a unique provider identifier, and may include a profile photo, depending on your settings with that provider and the permissions you grant. We do not receive your Google or Apple password.

3.2 Help request, location, and map information

To post, find, accept, and complete help requests, we may collect:

• Help request title, description, category, price or offer amount, timing, and other details you enter
• Location data, including the address, neighborhood, pin, or approximate or precise coordinates associated with a help request, and — if you grant permission — your device’s precise or approximate location so we can show help requests on a map, show distance, and help you find or complete nearby help requests
• Status updates (posted, accepted, started, completed, cancelled, disputed, or reposted)
• Help request history on both the Requester and Helper sides, including repeat-request records

Location permission is optional at the device level, but many core features (especially the map and nearby help requests) will not work correctly without it. You can change location permissions in your device settings. We may also infer an approximate location from your IP address.

3.3 Photos and completion evidence

When a Helper completes a help request, the Services may require photo proof and a written description of the work. We collect those photos, captions, and related metadata (which may include timestamps and, if present in the file, location information embedded in the image). Requesters, Helpers, and authorized administrators may see this evidence as needed to confirm completion, handle disputes, or enforce our terms.

You should not upload photos of children, of other people who have not agreed to be photographed, or of documents that contain sensitive information (for example, government IDs, medical records, or financial account numbers) unless that is strictly necessary and you have the right to share them.

3.4 Chat and messaging

The Services include in-app chat between Requesters and Helpers in connection with a help request. We collect the content of those messages, attachments you send, and associated metadata (such as sender, recipient, help request thread, timestamps, and delivery or read status). Chat content may be reviewed if needed for safety, dispute resolution, fraud prevention, legal compliance, or enforcement of our terms.

3.5 Voice and live call data

If you use in-app voice or live calling, the call is provided through our communications provider, currently Agora. We may collect call metadata such as the fact that a call occurred, participants, start and end times, duration, quality or diagnostic data, and channel or session identifiers. We do not intend to record the audio content of calls unless we clearly tell you otherwise and, where required, obtain any needed consent. If recording is later enabled, we will update this Policy and the in-app experience. Agora processes technical data necessary to connect and deliver the call. See Agora’s own privacy documentation for its processing practices.

3.6 Payments and payouts

Payments are processed by Stripe, including Stripe Connect for Helper payouts. We do not store your full payment card number.

As described in our Terms, a Requester is charged the price plus a 3.5% service fee, shown as a separate line at checkout and applied to every booking regardless of payment method. The service fee covers payment processing and platform operation; it is not a credit-card surcharge and is not a Stripe fee. NeighborFavor Inc. keeps a 10% platform fee from the price, and Helpers receive the price minus 10% via Stripe Connect. For example, on a $40.00 help request the Requester pays $41.40 and the Helper receives $36.00. Amounts, fee lines, refunds, and payouts are payment information we process in order to operate the marketplace.

When you pay for a help request, receive a payout, view payment history, or request a refund, Stripe (and, where applicable, we) may collect:

• Payment method details (processed and stored by Stripe)
• Billing name, email, and transaction amounts, dates, status, and history
• For Helpers who receive payouts: identity-verification (KYC) information, tax information (such as taxpayer identification numbers when legally required), bank account or debit card payout details, and Connect account status
• Refund, chargeback, dispute, and payout records
• Information needed for tax reporting (for example, Form 1099, if thresholds and legal requirements are met)

Stripe acts as an independent payment processor. Its use of your information is governed by the Stripe Privacy Policy and related Connect terms. We receive limited payment information from Stripe (for example, that a charge succeeded, last four digits or wallet type, payout status, and identifiers needed to operate the marketplace).

3.7 Push notifications and device identifiers

To send push notifications (for example, new help requests, acceptances, chat messages, or status changes), we collect device tokens and related identifiers through Google Firebase Cloud Messaging and, on iOS, Apple Push Notification services. You can disable push notifications in your device or in-app settings. We may also collect device type, operating system, app version, language, time zone, and similar technical data.

3.8 Support and account-recovery communications

If you use forgot-password or one-time passcode (OTP) flows, we collect the email address we send the code to, the fact that a code was requested, and related security logs. If you contact support at support@getneighbored.com, we collect the content of your message and any information you provide so we can respond.

3.9 Information collected automatically

When you use the Services, we and our service providers may automatically collect:

• Log data (IP address, access times, pages or screens viewed, referring URLs, crash and performance data)
• Device and app diagnostics
• Approximate location derived from IP address
• Cookies or similar technologies on any website or admin panel we operate (see Section 10)

3.10 Information from third parties

We may receive information from:

• Google and Apple, if you use their sign-in
• Stripe, about payments, payouts, verification, and fraud signals
• Firebase / Google Cloud, about authentication, storage, messaging, and analytics or crash reporting if enabled
• Agora, about call connectivity and quality
• Checkr, a consumer reporting agency, if you apply to be a Helper. With your consent, we use Checkr to run a background check before your first job
• Identity, fraud-prevention, or app-store partners
• Other users (for example, reviews, reports, or photos that include you)

3.11 Sensitive information

Please do not submit sensitive personal information (such as health data, precise biometric identifiers, government ID numbers, or information about children) through chat, photos, or help request descriptions unless it is necessary for a particular help request and you choose to provide it. If you do provide it, we will treat it in accordance with this Policy and applicable law.

3.12 Shop tokens (coming soon)

Shop tokens (coming soon): when partner shops join, you may earn shop tokens you can use for discounts at participating local shops. Tokens have no cash value and cannot be sold or exchanged for money.

If you participate, we may collect information needed to operate that feature, such as records of tokens we credit or you use, and related account identifiers. We will not require you to use shop tokens to request or complete a paid help request. If this feature is enabled, we will describe it in the app and may update this Policy.

3.13 Background checks

If you apply to be a Helper, we use Checkr, a consumer reporting agency, to run a background check before your first job, with your consent. Checkr may collect and provide us with information such as identifiers and criminal-history or registry search results, as described in Checkr’s own privacy policy and in the disclosure and authorization you receive before the check. We use this information to decide whether you may accept help requests, to display a “Background checked” badge if you pass, and to comply with law. A background check is not a guarantee or warranty of any user’s identity, character, criminal history, skills, license, insurance, or future conduct.

4. How we use information

We use the information described above to:

• Create and maintain your account, authenticate you, and secure the Services
• Enable you to post, find, accept, start, complete, cancel, dispute, repost, and review help requests
• Display help requests and users on a map and calculate distance or service area, using location data
• Operate in-app chat and optional voice calls
• Store and display photo proof and completion descriptions
• Process charges (including the 3.5% service fee), the 10% platform fee, Helper payouts, refunds, and payment history through Stripe
• Send transactional messages, including password-reset or OTP codes, receipts, and service notices
• Send push notifications you have enabled
• Provide customer support and respond to requests, including access, correction, and deletion requests
• Operate our admin tools (user management and bans, help request review, payment queue, dashboard and analytics, and broadcast or admin notifications)
• Personalize your experience (for example, help request history and repeat-request features)
• Run Helper background checks through Checkr, with the Helper’s consent, before a Helper’s first job
• Monitor, prevent, and investigate fraud, abuse, spam, safety incidents, and violations of our Terms
• Protect the rights, property, and safety of NeighborFavor Inc., our users, and the public
• Comply with law, tax, accounting, and payment-network obligations (including identity verification and, where required, tax forms)
• Improve, debug, and develop the Services, and produce aggregated or de-identified insights that do not reasonably identify you
• Enforce our Terms and other policies, and defend legal claims

We do not use your help request photos, chat, or call metadata to train third-party foundation models. If that practice ever changes, we will update this Policy and, where required, obtain consent or offer a choice.

5. How we share information

We do not sell your personal information for money. We may share information as follows.

5.1 With other users

Certain profile and help request information is visible to other users as needed to use the marketplace. For example:

• A Requester’s help request details, general or specific location (as shown in the app), and relevant profile information may be visible to Helpers
• A Helper’s profile, acceptance, progress, completion photos, and reviews may be visible to the Requester and, in some cases, to other users (for example, public review scores)
• Chat and calls are shared with the other participant in that conversation
• Reviews you submit may be shown to the other party and may appear on a public or in-app profile

Think carefully before you share a home address, entry instructions, or other sensitive details in a help request or in chat.

5.2 With service providers and subprocessors

We share information with vendors that help us operate the Services, under contracts that limit how they may use it, including:

These providers may process data in the United States or other countries where they operate.

5.3 For legal, safety, and business transfers

We may share information if we believe in good faith that it is reasonably necessary to:

• Comply with law, legal process, government requests, or payment-network rules
• Enforce our Terms, investigate violations, or detect and prevent fraud or security issues
• Protect the rights, property, or safety of NeighborFavor Inc., our users, or the public
• Complete a merger, acquisition, financing, reorganization, or sale of assets, in which case personal information may be transferred as part of that transaction, subject to this Policy or a successor policy

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

5.4 With your direction or consent

We may share information when you ask us to, or when you consent to a specific share.

6. Your choices

• Account information. You can review and update certain profile information in the app.
• Location. You can disable precise location in your device settings. Some features will be limited.
• Photos, camera, and microphone. The app will request permission before accessing your camera, photo library, or microphone (for proof photos or voice calls). You can revoke access in device settings.
• Push notifications. You can turn these off in the app or in device settings.
• Marketing email. Transactional mail (receipts, OTPs, help request updates) is necessary to operate the Services. If we later send promotional email, we will include an unsubscribe option.
• Google or Apple sign-in. You can disconnect or manage permissions through your Google or Apple account settings, and you can delete your Neighbored account as described below.
• Do Not Track. The Services do not currently respond to browser Do Not Track signals.

7. Access, correction, and account deletion

You may request access to, correction of, or deletion of personal information we hold about you by using in-app controls or by emailing support@getneighbored.com.

Account deletion. The Neighbored app includes an in-app flow to delete your account. You may also request deletion by writing to support@getneighbored.com or by using the account-deletion instructions posted at https://getneighbored.com/account-deletion. When you delete your account, we will delete or de-identify personal information associated with that account, except information we must retain for a legitimate business or legal purpose (for example, payment and tax records, records of completed or disputed help requests, fraud-prevention logs, or information we must keep to resolve disputes or comply with law). We may also retain residual copies in backups for a limited period until those backups are rotated. Content you shared with another user (for example, chat messages in their inbox, reviews, or completion photos tied to a help request history the other party still has a right to see) may remain visible to that user or in our records as described above.

Deleting the app from your device does not delete your account. Please use the in-app deletion feature or contact us.

We will verify requests as required by law before fulfilling them. You may use an authorized agent where the law allows, subject to verification.

8. Retention

We keep personal information only as long as needed for the purposes described in this Policy, including to provide the Services, resolve disputes, enforce agreements, and comply with legal, tax, accounting, and payment-network requirements. Retention periods vary by category. For example:

• Account and profile data: for the life of the account, and for a reasonable period afterward if needed for security or legal purposes
• Help request, review, and completion-photo records: for as long as needed to provide history to the parties, handle disputes, and meet recordkeeping obligations
• Chat: for as long as needed to provide the conversation to the participants and for safety, dispute, and legal purposes
• Call metadata: for a limited operations and support period, unless a safety or legal issue requires longer retention
• Payment, payout, refund, and tax records: for the period required by law (often several years)
• OTP and security logs: for a short period consistent with security practice
• Support tickets: for as long as needed to resolve your request and for quality and legal purposes

When information is no longer needed, we delete or de-identify it.

9. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (HTTPS/TLS), access controls, and storage of payment credentials by Stripe rather than on our servers. No method of transmission or storage is completely secure. You are responsible for keeping your login credentials confidential and for the activity on your account.

10. Cookies and our website

Our marketing or legal website at https://getneighbored.com and any admin panel may use cookies or similar technologies that are necessary to operate the site (for example, security and session cookies) and, if we enable them, analytics cookies. You can control cookies through your browser settings. The mobile apps may use similar device identifiers as described above.

10.1 Coming-soon website waitlist

Before the app launches, our website at https://getneighbored.com offers a waitlist. If you join, we collect the email address you enter and, only if you choose to provide it, your 5-digit ZIP code, together with the date and time you signed up, which sign-up form you used, and the approximate country our hosting provider derives from your connection. We store this information in Cloudflare Workers KV, which Cloudflare, Inc. operates on our behalf.

We use waitlist information only to send you launch and product updates about Neighbored and to decide which areas to open first. We never sell waitlist information. You can unsubscribe or ask us to delete your waitlist entry at any time by emailing support@getneighbored.com, and any promotional email we send will include an unsubscribe option. We keep waitlist entries until you unsubscribe or ask us to delete them, or until we no longer need them for launch communications.

10.2 Google Fonts

Our website loads fonts from Google Fonts, a service of Google LLC. When your browser requests these fonts, Google may receive your IP address and standard browser information (such as your browser type and the page that made the request). Google handles that information under its own privacy policy. Our website does not use advertising trackers.

11. International users

We are based in the United States and process information in the United States and in other countries where our providers operate. If you access the Services from outside the United States, you understand that your information will be transferred to the United States, which may have different data-protection rules than your country.

12. U.S. state privacy rights (including CCPA / CPRA)

Residents of certain U.S. states — including California (California Consumer Privacy Act, as amended by the California Privacy Rights Act), and, where applicable, states such as Virginia, Colorado, Connecticut, Utah, Texas, Oregon, and others that have enacted similar laws — may have additional rights with respect to their personal information.

12.1 Categories of personal information

Depending on how you use the Services, we may have collected the following categories in the past 12 months, from the sources and for the purposes described in this Policy:

• Identifiers (name, email, phone number, account ID, IP address, and device identifiers)
• Background-check information (if you apply to be a Helper: identifiers and criminal-history or registry search results we receive from Checkr, with your consent)
• Customer records and commercial information (account, help request, and transaction history)
• Internet or electronic-activity information (app usage, logs, cookies)
• Geolocation data (precise location if you enable it; approximate location otherwise)
• Audio and visual information (profile photos, completion photos, and, if you use calling, call metadata; we do not routinely record call audio)
• Professional or employment-related information only if you choose to include it in your profile
• Inferences drawn from the above (for example, help request history summaries)
• Sensitive personal information only if you or a payment partner provide it, such as account-login credentials, government identifiers collected by Stripe for Helper verification, or precise geolocation

We collect these categories from you, from your device, and from the partners listed in this Policy. We use and disclose them for the business and commercial purposes described in Sections 4 and 5.

12.2 Your rights

Subject to legal limitations and verification, you may have the right to:

• Know / access the personal information we have collected about you, including categories, sources, purposes, and categories of third parties with whom we share it
• Correct inaccurate personal information
• Delete personal information we have collected, subject to exceptions (for example, to complete a transaction, detect security incidents, debug, or comply with law)
• Obtain a copy of personal information you provided to us, in a portable format
• Opt out of “sale” or “sharing” of personal information, including for cross-context behavioral advertising, if we engage in those activities
• Limit the use and disclosure of sensitive personal information, if we use it for purposes that require that right
• Nondiscrimination for exercising your privacy rights
• Appeal a denied request, where state law provides an appeal right

To exercise these rights, email support@getneighbored.com with the subject line “Privacy Request,” use in-app account tools, or follow instructions at https://getneighbored.com. We will verify your request and respond within the time required by applicable law. You may use an authorized agent if you provide proof of authorization and we can verify your identity.

12.3 “Sale,” “sharing,” and targeted advertising

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising in the sense those terms are used under the CCPA/CPRA, and we do not use or disclose sensitive personal information for purposes other than those reasonably necessary to provide the Services, or as otherwise permitted by law. If that changes, we will update this Policy and provide a required “Do Not Sell or Share My Personal Information” method, including support for a recognized opt-out preference signal (such as the Global Privacy Control) where legally required.

We do not have actual knowledge of selling or sharing the personal information of consumers under 16 years of age. The Services are for users 18 and older.

12.4 Retention and de-identified data

Our retention practices are described in Section 8. If we use de-identified information, we will take reasonable measures to maintain it in de-identified form and will not attempt to re-identify it, except to test our de-identification processes.

12.5 California “Notice at Collection”

This Policy is intended to satisfy California’s notice-at-collection requirements by describing the categories of personal information we collect, the purposes for which we use them, whether we sell or share them, and how long we keep them. We do not sell or share personal information as described above. Sensitive personal information is used only as reasonably necessary to provide the Services (for example, login security, precise location to operate the map if you enable it, and identity or tax information processed by Stripe for payouts).

12.6 Financial incentives

We do not currently offer financial-incentive programs that require a CCPA notice of financial incentive. If we later offer a shop-token rewards program or another incentive program that requires such a notice, we will provide that notice before you participate. Tokens have no cash value and cannot be sold or exchanged for money.

13. Changes to this Policy

We may update this Policy from time to time. We will post the updated Policy at https://getneighbored.com/privacy and update the “Last Updated” date. If changes are material, we will provide additional notice (for example, in the app or by email) as required by law. Your continued use of the Services after the effective date of the updated Policy constitutes acceptance of the changes, except where applicable law requires a different method of consent.

14. Contact us

Questions, privacy requests, and complaints may be sent to:

NeighborFavor Inc., an Ohio corporation
Attn: Privacy
10409 Linnet Ave, Cleveland, OH 44111
Email: support@getneighbored.com
Website: https://getneighbored.com

If you are a state resident and are not satisfied with our response, you may have the right to contact your state attorney general.

This draft is for review and should not be published until placeholders are completed and counsel has approved it.